BodyKits.com FAQ

Every month in 2017 Body Kit Enterprises will be giving away a free body kit. All you need to do to enter is purchase an item. Winner will be chosen at random on the 1st of the following month. Each months Winner will receive a full refund of the purchase price of his or her body kit. Please follow our Facebook or Instagram page for more information on each month's Winner.

BodyKits.com on Facebook
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Typical Business hours are Mon through Fri 9:00am to 5:00 Pm PST. We will do our best to ship in stock parts out same day but please allow 2-3 business days for processing. Sometimes items may have to be special ordered and depending upon the part can take from 5-30 days to get from an outside vendor. Many large items (i.e. hoods, trucks, fenders, bumpers, etc.) may be shipped directly from the supplier. We only sell products that we believe in and we only deal with suppliers who can handle our orders promptly.

All orders do come with free shipping insurance. Please be sure to read the following:
- Please inspect package upon arrival, remove wrap, and inspect all pieces.
- If there are ANY damages make sure to MARK "DAMAGED" on the way bill. Otherwise you WILL forfeit your insurance claim.
- Please see above. If there are any damages they must be noted upon delivery.

Since we source our parts from a wide range of warehouses across the country, it is likely that the parts that you order will arrive individually. We make every effort to consolidate parts when possible

Email us! Your email that documents the problem (damage claim, shipped wrong parts, shipped but missing parts, etc.) is immediately sent to management for priority handling. Please to not attempt to repair or install the part(s). It may affect the ability to return.

If you receive a part damaged please notate it with the shipper upon arrival. Failure to do so will forfeit the free shipping insurance.

For FedEx/UPS/USPS shipments inspection upon arrival is not required, but do need to let us know within 48 hours.

Once claims are finalized with the shipper, will we send out the replacement parts.

All Sales are Final. If there ends up being an issue with the product though please reach out to us directly at support@bodykits.com.

For fitment issues we can normally help with installation advice. For damaged products if they are notated damage we can replace free of charge. Protocol would need to be followed in either case.

For fitment issues we will need to see the following pictures or you can also take a video:

Full straight, front view pic of parts on the vehicle (entire part must be visible)
Full angled view pic of parts on the vehicle (entire part must be visible)
Close up pics of areas of concern (gaps, etc.) (photos must include tape measure/ruler showing measurements clearly)
Close up pic of Duraflex tags with item number (on the part & the plastic wrapping)
VIN Number
You can also take a video of all the requested views

If the item arrives damaged or in the rare case the incorrect part arrives would need the following pictures:

Picture of the box/packaging (all 6 sides and packaging)
Picture of the full part
Picture of the damage
Picture of the shipping label
Picture of the parts tag from the part (and plastic it came in if you have it)

Yes. If you return a product due to no fault of BodyKits.com and we grant an RA, you will be responsible for the return freight to us or our supplier. In addition, original outgoing freight to you will be non-refundable. If the item had FREE SHIPPING, please understand that BodyKits.com did pay to ship it to you, therefore, you will not be refunded the actual outgoing freight charge for that item.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by BodyKits.com to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a BodyKits.com brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from BodyKits.com, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that BodyKits.com offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. BodyKits.com takes great pride in having you as a customer and we will ensure your privacy as a customer. BodyKits.com does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.bodykits.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

BodyKits.com seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

BodyKits.com reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at BodyKits.com, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to support@bodykits.com.

We are confident that your visit to BodyKits.com is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 855-944-7548.

Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

We do ship outside of the USA. Please contact us for a customize rate quote.

We do ship to Hawaii and Alaska. Please contact us for exact quotes.

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

During the holiday season shipping delivery may vary.

If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.