Terms & Conditions
These Terms and Conditions were created by BodyKits.com to show our valued customers that we are truly committed to helping you get the best deals anywhere. We have gone to great lengths to make our Terms and Conditions as straightforward as possible by showing how BodyKits.com ships items and processes returns. Here is also where you can find out how to contact us with any questions you may have regarding an order or an item.
- Payment Methods
- Shipping & Delivery
- Contact Information
- Mailing Address
- Hours of Operation
- Handling Fee
- Warranty and Returns
- Return Policy
- Merchandise Return
- Shipping Damages For Items Arriving Via Freight Delivery
- Damaged Shipments
- Copyright and Trademark
- Refused Shipments
- Order Cancellation
- Order Error
- Clearance Items
- Competition Product Disclaimer
- Partial Shipments
BodyKits.com accepts American Express, Discover, MasterCard and Visa credit cards.
Shipping & Delivery
Most of our orders are processed within 24 to 48 hours and will then be shipped out. The delivery time in transit varies between ten to fifteen business days for regular items, while special orders or custom work may take a little longer. This is due to processing and fabricating the item and in rare instances it may take a few weeks to get the item from the manufacturer. Please plan ahead if this is the case.
After shipping, an e-mail will be sent to you with the information about your package. BodyKits.com uses UPS, Airborne Express and the United States Postal System to make sure that you get your product(s) as soon as possible.
Your credit card will be credited for any product(s) not en-route if we cannot deliver any of your items in a realistic amount of time. If you have any questions about your order, please contact us by e-mail or call toll free, 855-944-7548 between 10am and 5pm PST Monday - Friday for the first available customer service representative.
All shipping prices listed on the site are for continental US only. Alaska, Hawaii, Puerto Rico, Guam, and all international orders need to email [email protected] for exact pricing.
For Immediate Service
Customer Support E-mail: [email protected]
Telephone Number: 855-944-7548
In order to accommodate for the shifting prices in freight and the fluctuating US dollar, we reserve the right to charge up to 7.0% for a handling fee.
Warranty and Returns
The following are policies regarding the handling of returns and warranty coverage for products purchased from us. Because we want to provide you with the best value and still have low prices on all of our products, we have the following policies:
PLEASE NOTE: ANY CASES AFTER 60 DAYS FROM DATE OF PURCHASE WILL ONLY BE ISSUED A REPLACEMENT ORDER OR STORE CREDIT. NO CASH REFUNDS WILL BE APPLIED.
All products are sold for show purposes and/or off-road use only. Any damage or injury as a result of improper use of this product is the sole responsibility of the user. Products may require additional materials, accessories, or installation hardware in order to be properly mounted to the intended vehicle. These necessary products may not be included with the product, and lack of inclusion in no way guarantees correct installation with only the product and materials provided.
All Sales Are Final. If there is an issue with your product we'd be happy to assist. Please e-mail with complete details, including pictures, and reason for the return. After the return is approved, you will receive a return authorization (RA) number and will also be issued a return address. After receiving the RA number, ship the package to BodyKits in the original package and in the original condition. Not all items are going to be returned to the original shipping point, so please verify that the return address is correct before shipping the package. There will be no restocking fee for items that are returned for replacement or exchange. If you are returning an item for a refund, there will be a restocking fee of 25% or $15, whichever is greater. The customer is responsible for original and return shipping costs, unless the item arrived damaged and notated at time of delivery. The delivery receipt must indicate that the item arrived damaged and must be signed by the customer and the delivery person. If possible call us immediately as well. Sliding ragtops, air ride components, bodykits, wheels, and tires are not returnable for refund or exchange.
Any return or exchange must be notified to and authorized by the sales representative, by phone only, within 14 days of delivery. No returns will be accepted without an RA number and authorization by the BodyKits.com sales person. The product(s) will not be accepted for return if the product has been used, damaged, or modified. After 14 days, no returns will be accepted and ALL returns are subject to the 25% restocking fee. Please Note: There are NO returns on special order items, overstock items, or clearance items.
Shipping Damages For Items Arriving Via Freight Delivery
The parts must be shipped back to us in new, re-saleable condition, and in the original packaging. If you have painted or altered the parts in any way, they will not be accepted or credited. We reserve the right to reject all returns on non-defective products and all returns are handled on a case-by-case basis. Items not subject to returns are those that arrive by special delivery or truck freight including, but not limited to; body kits, bumpers, wings, hoods and wheels. No exceptions will be made. If the item shows up damaged, it must be signed for as "damaged" upon delivery, or it is not going to be eligible for exchange. Because some products may be damaged during transit, it is advised that you inspect all packages immediately in the presence of the delivery person. Do not sign the delivery receipt until all of the packages have been inspected and pass that inspection. If your package has been damaged, sign the delivery slip "damaged" and notify us within 48 hours of the. Keep a signed copy of the receipt with your signature and the drivers. Failure to comply with this policy may result in the damage claim being denied.
Please inspect all shipments upon delivery. If your shipment happens to arrive damaged, please write "DAMAGED" on the waybill before signing. DO NOT REFUSE THE SHIPMENT. Failure to do so will result in the insurance claim being denied. The shipper is responsible for reimbursing for damaged goods. Body parts ship unpainted in raw form and modifications may be necessary to assure proper fit. Minor scratches, pitting and cracks are common and disappear after cutting, filling, sanding and finish work. Professional installation is recommended.
BodyKits.com has a 14 day guarantee that covers every retail item we sell. If you are unsatisfied with your purchase, it can be returned within 14 days of receipt providing it is not a made to order piece or clearance/overstock item. After the 14 day period, contact BodyKits.com to get warranty contract information about additional manufacturer coverage.
If you refuse delivery of your item, you will be required to pay the original shipping charges, the return freight charges and a 25% restocking fee (35% on special orders). Before any future orders will be shipped to you, these charges must be paid in full.
If you need to cancel your order, be sure to contact a customer service representative right away (855-944-7548 from 9:30am to 5pm PST). Do not cancel orders by e-mail or voicemail, it will not be processed. If your order is canceled before shipping, but after the credit card has been charged, there will be a 10% order processing fee assessed. Canceling your order before your credit card is charged will not result in this fee. Please refer to the Merchandise Return above before returning an item for all items that have already been shipped. Please Note: Special order items can not be canceled.
If merchandise ordered has not been received, please e-mail, fax or phone with the complete details. We will investigate and work with you to resolve the issue in the most appropriate manner.
All sales are final on all clearance, Overstock, and liquidation items sold. Please note: Damaged or mislabeled parts are subject to replacements being shipped or store credit providing none are left in stock.
Competition Product Disclaimer:
- If you modify your vehicle with competition products, it may not meet Federal, local and state requirements for use on public roads. It is up to the customer to comply with all Federal, local and state laws. Using competition products may affect your warranty or insurance.
- If damage to the vehicle occurs because of modifications, improper installation or the improper use of the item(s), it will be the responsibility of the customer, and not of the manufacturer, retailer or distributer. There is no warranty, stated or implied, due to driving conditions or unusual use. The customer is responsible for any and all damages, liabilities or repair and service costs incurred.
- The customer can only return parts according to the BodyKits.com Return Policy above. And the parts will only be accepted after the rules are followed.
- Because all parts are subjective to the owner, BodyKits cannot guarantee better performance or ride quality from the customer's vehicle.
The pricing and items in stock are subject to change without notice. In the event that a product is listed at an incorrect price due to any type of error, BodyKits.com reserves the right to cancel or refuse the item within the order, or the entire order. If this happens, the customer will be credited the canceled amount.
Because we want to give you the best service available and to make shipping faster, BodyKits reserves the right to divide the orders into separate shipments based on the availability of products. The customer will not be responsible for any additional shipping fees if the order is split into separate shipments.
Copyright and Trademark
All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of Bodykits.com or its content suppliers and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on Bodykits.com's website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.
All BodyKits.com trademarks, trade names, service marks and copyrights are proprietary to Bodykits.com. All material on this site is trademarked and can not be used in connection with any product, service, website or printed material in any manner without written permission from Bodykits.com. All other trademarks, product names, company names, logos and copyrights are the property of their respective owners.