FAQ

Every month in 2017 Body Kit Enterprises will be giving away a free body kit. All you need to do to enter is purchase an item. Winner will be chosen at random on the 1st of the following month. Each months Winner will receive a full refund of the purchase price of his or her body kit. Please follow our Facebook or Instagram page for more information on each month's Winner.

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Typical Business hours are Mon through Fri 9:00am to 5:00 Pm PST. We will do our best to ship in stock parts out same day but please allow 2-3 business days for processing. Sometimes items may have to be special ordered and depending upon the part can take from 5-30 days to get from an outside vendor. Many large items (i.e. hoods, trucks, fenders, bumpers, etc.) may be shipped directly from the supplier. We only sell products that we believe in and we only deal with suppliers who can handle our orders promptly.

All orders do come with free shipping insurance. Please be sure to read the following:
- Please inspect package upon arrival, remove wrap, and inspect all pieces.
- If there are ANY damages make sure to MARK "DAMAGED" on the way bill. Otherwise you WILL forfeit your insurance claim.
- Please see above. If there are any damages they must be noted upon delivery.

Since we source our parts from a wide range of warehouses across the country, it is likely that the parts that you order will arrive individually. We make every effort to consolidate parts when possible

Email us! Your email that documents the problem (damage claim, shipped wrong parts, shipped but missing parts, etc.) is immediately sent to management for priority handling. Please to not attempt to repair or install the part(s). It may affect the ability to return.

If you receive a part damaged please notate it with the shipper upon arrival. Failure to do so will forfeit the free shipping insurance.

For FedEx/UPS/USPS shipments inspection upon arrival is not required, but do need to let us know within 48 hours.

Once claims are finalized with the shipper, will we send out the replacement parts.

All Sales are Final. If there ends up being an issue with the product though please reach out to us directly at support@bodykits.com.

For fitment issues we can normally help with installation advice. For damaged products if they are notated damage we can replace free of charge. Protocol would need to be followed in either case.

For fitment issues we will need to see the following pictures or you can also take a video:

Full straight, front view pic of parts on the vehicle (entire part must be visible)
Full angled view pic of parts on the vehicle (entire part must be visible)
Close up pics of areas of concern (gaps, etc.) (photos must include tape measure/ruler showing measurements clearly)
Close up pic of Duraflex tags with item number (on the part & the plastic wrapping)
VIN Number
You can also take a video of all the requested views

If the item arrives damaged or in the rare case the incorrect part arrives would need the following pictures:

Picture of the box/packaging (all 6 sides and packaging)
Picture of the full part
Picture of the damage
Picture of the shipping label
Picture of the parts tag from the part (and plastic it came in if you have it)

Yes. If you return a product due to no fault of BodyKits.com and we grant an RA, you will be responsible for the return freight to us or our supplier. In addition, original outgoing freight to you will be non-refundable. If the item had FREE SHIPPING, please understand that BodyKits.com did pay to ship it to you, therefore, you will not be refunded the actual outgoing freight charge for that item.